How can we help you?

Frequently asked questions

Are you candles Vegan Friendly?


Our candles and wax melts are made using 100% Soy wax - meaning they are vegan friendly and completly cruelty free!




Do you ship to Ireland?


We are currently only able to ship to UK Mainland but are working on other areas. If you are unsure if we are able to ship to you please dont hesitate to contact us.




Are you products safe to use during pregnancy?


Whilst our wax gives off a safe and non-toxic burn, It is not reccomended to use products containing fragrance oil whilst you are pregnant. If you wish to speak to our fragrance supplier, please do not hesitate to contact us.




Are scented candles safe?


Our candles are professionally made and we are confident - if properly burned, that our candles will burn cleanly and safely. The wax we use is 100% Soy wax and is non-toxic.




Are your products safe to use if i have asthma?


Although it is known for scented candles to not give off negative effects, it is always possible that a particular fragrance might trigger a negative reaction in sensitive individuals. Always burn scented candles in a well ventilated area.




Do scented candles produce more soot than unscented candles?


The oils found in certain fragrances may slightly increase the amount of soot produced by a candle.




Why do you use wooden wicks?


Wooden wicks have a fast burn pool formulation, giving off the best scent throw - making the fragrance spread quicker! Wooden wicks do not smoke during the burn cycle and they produce a calming crackling sound when burning. All of our products are handmade in Cheshire using the finest attention to detail.




How long can i burn my candle for?


We reccomend letting your candle burn for no longer than 3 hours at a time due to the temperature that the wax is able to reach.




How long is delivery?


We currently aim at a 5 day turnaround, where shipping is 3-5 business days but is usually sooner.




What should i do if my candle arrives damaged?


If your candle has been damaged during transit, please email us and attach a picture of the damaged product and we will send you another one FREE OF CHARGE.




Can i stock your products in my own shop?


Yes! We are now open to trade and wholesale. For more information please email us.




I would like specific scents and colours, how do i order?


We are open to taking on special requests where you are able to design your own candles/wax melts. please email us to discuss your order.




How fragrant are you candles?


We intend to fragrance our products to the highest but safest percentage possible. We currently fragrance our wax melts at 10% and our candles at 8%.




Can i send your products directly as a gift?


Of course! simply add a note at checkout stating it is a gift and we will not include a sales receipt.





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©2020 by The Cheshire Wick Ltd.